Frequently Asked Questions
Pre-Sale Questions
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Are Your Products 100% Original and High Quality?
Yes! We only source from trusted brands and authorized distributors to ensure top quality and genuine products—whether it’s auto parts, paints, or construction materials.
Our Partner Brands for Auto Parts:
- CTR
- DEFLECTOR
- DURAMAXX
- EMTRAC PLUS
- FLEETMAX
- KYB
- MAG1
- NGK
- NUVO-PRO
- PRO99
- RAYTECH
- ROTELOS
- SCHAEFFLER
- VARTA
- VIC
Our Partner Brands for paints and coatings:
- A-PLUS
- BOSTIK
- GRACO
- RAYCOAT
- RAYCO
- SIKA
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Do You Offer Bulk or Wholesale Discounts?
Yes, we do. Bulk and wholesale discounts are available for large-volume or repeat orders, including those from auto shops, contractors, and businesses. Pricing may vary depending on order size and product type.
For customized rates and quotations, get a quick quote from our team so we can tailor a solution that best fits your needs. -
What Payment Methods Do You Accept?
We currently accept payments via bank transfer and digital banking through PayMongo to ensure secure and convenient transactions. These options allow for safe, reliable, and hassle-free payments for both individual and business orders.
If you need help with the payment procedure, our team is always ready to help. -
Do You Offer Installation Services?
While we do not directly provide installation services, we can recommend trusted partner service providers for select products, such as auto parts or equipment. These partners are experienced and reliable, ensuring proper installation and optimal performance.
Feel free to reach out to our team if you need assistance connecting with the right installation professionals.
Orders and Shipping
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How Long Does Delivery Take?
Orders within Metro Manila are typically delivered within 2–4 business days. For provincial areas, delivery may take 5–7 business days, depending on courier availability and location. -
Can I Track My Order?
Yes! After your order is shipped, a tracking number will be sent to you via email or SMS so you can monitor its progress until it arrives. -
What Are Your Shipping Fees?
Shipping fees depend on the courier service selected. We will contact you to confirm the shipping fee before order fulfillment.
Product and Technical Questions
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How Do I Know Which Auto Parts Fit My Vehicle?
You can confirm compatibility by providing your vehicle’s make, model, and year. With TGC One Hub’s knowledgeable and expert staff, they can guide you in selecting the correct parts, and you may also share your plate number or part number for added verification. -
Are Your Paints Suitable for Both Home and Industrial Use?
Yes, we offer a wide selection of paints and coatings suitable for residential, automotive, and industrial applications. Our expert staff can help you choose the right product for your specific project, ensuring optimal performance and durability. -
What If a Product I Need is Out of Stock?
If a product is temporarily unavailable, you can click the “Notify Me” button on the product page or reach out to us directly. Our team will promptly inform you once the item is back in stock and assist with securing your order.
General Questions
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What Kinds of Products Do You Offer?
We provide a variety of products, including automotive parts, paints and coatings, construction and waterproofing materials, and other industrial supplies. We partner with trusted brands to ensure quality and reliability for every purchase. -
Can You Assist Me With Product Recommendations?
Yes! Our knowledgeable staff can guide you in choosing the right products based on your vehicle, project type, or specific needs, ensuring you get the most suitable solutions. -
Do You Provide After-Sales Support?
Absolutely. We offer technical guidance, troubleshooting, and advice for products purchased, helping customers maximize performance and longevity. -
Can I Get Products Delivered Internationally?
Yes! We cater to local and international orders. Our team can guide you on shipping options, ensuring safe and reliable delivery wherever you are.
