Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, send it to tgcecommerce.1hub@gmail.com.
Filter by Topic
All
- All
- Pre-Sale Questions
- Orders & Shipping
- Product & Technical Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service Representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre-Sale Questions
Q: “Are your products 100% original and high quality?”
Yes! We only source from trusted brands and authorized distributors to ensure top quality and genuine products — whether it’s auto parts, paints, or construction materials.
Q: “Can I order online and pick up in-store?”
Yes, we offer Store Pickup for convenience. You can place your order online and choose your preferred branch for pickup.
Q: “Do you offer bulk or wholesale discounts?”
We do! For large or repeat orders (like for auto shops or contractors), please contact us for a custom quote.
Q: “What payment methods do you accept?”
We accept major payment options — Bank Transfer, credit/debit cards, and cash on delivery (COD) depending on your area.
Q: “ Do you offer installation services?”
For some products like auto parts or equipment, we can recommend trusted partners who can help with installation.
Orders & Shipping
Q: “How long does delivery take?”
Orders within Metro Manila are usually delivered in 2–4 business days. Provincial deliveries may take 5–7 business days depending on courier availability.
Q: “Q: Can I track my order?”
Yes! Once your order ships, you’ll receive a tracking number via email or SMS.
Q: “What are your shipping fees?”
Shipping fees are calculated based on weight, size, and delivery location. The final cost appears at checkout before payment.
Product & Technical Questions
Q: "How do I know which auto part fits my vehicle?"
You can check your vehicle’s make, model, and year — or message us with your plate number or part number so we can verify compatibility for you.
Q: "Are your paints suitable for both home and industrial use?"
Yes, we carry a wide range of paints and coatings designed for residential, automotive, and industrial applications.
Q: "What if a product I need is out of stock?"
You can click “Notify Me” on the product page or contact us — we’ll let you know once it’s available again.
