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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
| Standard Shipping | Our delivery lead time for Metro Manila is 2-4 business days; For Luzon Area, 5-7 business days; and for Visayas and Mindanao, it is 7-10 business days. Please note that delivery times can be affected by extreme weather conditions, seasonal demand peaks, and other factors. Refer to your tracking number to see where your package is. For unusual circumstances, please contact customer service. |
| Tracking Your Item | As a policy, as soon as we have sent your package for shipping, the tracking number will immediately be sent to you via email and SMS within 24-48 hours after checkout. You may also contact us at tgc@onehub.com if you still haven't received the tracking number. Keep your tracking number secure and private.You can also track your order thru this link: https://to be update |
| Same Day Delivery | Same Day Delivery is currently only available within Metro Manila from Mondays to Saturdays. Same Day Delivery is on payment first before delivery policy. The delivery rate is based on the rates provided by our courier partner Grab Express via their Grab Express App. Payment can be settled via GCash, or Bank Transfer through Instapay at BDO or Unionbank. |
| Courier Partners | tgconehub.com’s trusted partner couriers are Entrego, Gogo, and Grab Express. Delivery through LBC can be considered as an alternative on a case-to-case basis. If your location is not within the serviceable area of our main partner couriers. However, shipping fees will be according to LBC rates and payment must be settled first before delivery. Cash On Pickup is currently not available thru LBC. |
| Orders Outside Of The Philippines | We currently don't serve international orders on a large scale. You may get in touch with us if you need help with orders of this nature as we can work out a plan for your order. You can order from outside of the Philippines provided the item will be delivered to a Philippine address. |
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